سياسة الإستبدال والإسترجاع

Return and Exchange Policy 1. The return and exchange policy includes all Alira products in the online store except for products that have been engraved or wrapped. 2. To benefit from the return, exchange, and warranty services, the receipt received from the company's representative or the data on the order must be presented. 3. Exchange or return is possible if the item is in its original condition at the time of purchase and wrapped in the original packaging. 4. Return within 7 days and exchange within 7 days from the date of receipt. 5. The consumer bears the costs associated with the return. Cases in which return or exchange will not be accepted 1. When the return or exchange request is submitted after the specified time, one day from the date of receipt. 2. When the product has been used or is not in the same condition as when received. 3. Products that have been tampered with or had their serial numbers removed. 4. Products without the original packaging.